Last updated · 1 February 2026
These Terms govern the relationship between Fluora English Academy ("Fluora", "we", "us") and any person enrolling in our courses, booking a trial lesson, or using our website. By using our services you agree to be bound by them.
1. Enrolment
A place in a course is reserved once your enrolment form has been signed and the invoice has been paid in full or, where instalments are agreed, the first instalment has been received. Courses with fewer than three confirmed students may be postponed or merged with another group; in that case you will be offered a full refund or a free transfer.
2. Payment
All prices are quoted in US dollars unless otherwise stated and are inclusive of any applicable taxes where required. Payment is accepted by major credit card, bank transfer or PayPal via our payment provider. Invoices are issued in your name unless you provide company billing details at the time of enrolment.
3. Cancellation and refunds
You may cancel an enrolment in writing up to fourteen calendar days before the course start date for a full refund. Between fourteen and three days before the start, a refund of 50% is available. From three days before the start onwards, fees are non-refundable but the place can be transferred once to another student or to a later cohort.
Trial lessons are free. If you cannot attend, please give at least 24 hours' notice so the slot can be offered to another student.
4. Missed classes
Group classes that you miss cannot generally be made up; recordings are not provided as a matter of course. Where a student misses a class for documented medical reasons, we will share lesson notes and arrange a 15-minute catch-up with the tutor at no charge. Private one-on-one classes can be rescheduled with 24 hours' notice.
5. Code of conduct
Our virtual classrooms are quiet, respectful spaces. We expect students to treat one another and our tutors with courtesy. Behaviour that is disruptive, discriminatory or threatening will result in removal from the course without a refund. This rule has, fortunately, been almost never used.
6. Intellectual property
All materials produced by Fluora — including handouts, slides, recordings and progress reports — remain our property and are licensed to students for personal, non-commercial use only. They may not be redistributed, reproduced or used commercially without our written permission.
7. Liability
Our liability is limited to direct damages caused by intentional fault or gross negligence on our part. Our total liability for any claim is limited to the amount you have paid for the course or service in question. We are not liable for indirect or consequential losses, including loss of opportunity, employment, or visa application outcomes.
8. Governing law
These terms are governed by the laws of the jurisdiction in which Fluora is registered. Any dispute that cannot be resolved through good-faith discussion will be brought before the competent court of that jurisdiction.
9. Contact
Questions about these Terms? Write to [email protected] or call +1 (628) 555-0177.